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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

Q

Can I leave my external data storage device on all the time, or should I turn it off when not in use?

Q

Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

Q

Can you recommend a backup solution?

Q

Does Fantom Drives perform data recovery?

A

Data recovery is a highly specialized field requiring advanced technology that we do not have. If data recovery is desired, we advise that you contact an established professional data recovery firm. For a checklist of what qualities you might seek, see www.drivesavers.com/why_drivesavers/index.html or www.ontrack.com/services. 

There are software applications that may be helpful in situations where the drive hardware is in working order, but the volume is corrupt or unreadable. Some examples are:

Open source: 
testdisk- http://www.cgsecurity.org/wiki/TestDisk

Commercial, Windows:
Recuva- http://www.piriform.com/recuva)
Stellar Phoenix- http://www.stellarinfo.com
Virtual Lab- www.binarybiz.com
Seagate file recovery- http://www.seagate.com/services-software/data-recovery-services/consumers/file-recovery-software/

Commercial, Mac:
Data Rescue- http://www.prosofteng.com
File Salvage- http://subrosasoft.com/software/filesalvage
Virtual Lab- http://www.binarybiz.com
Seagate file recovery- http://www.seagate.com/services-software/data-recovery-services/consumers/file-recovery-software/

These are just a few options; there are many companies that provide these services. MicroNet / Fantom Drives does not refer or recommend any data recovery product, as we are not affiliated with these companies in any way.

If the disk is not functioning, recovery would entail contracting a data recovery specialist. Micronet/Fantom Drives will honor warranty associated with the disk drive you purchased from a authorized reseller or distributor, that was sent for data recovery to one of the following firms:

Drivesavers (http://www.drivesavers.com)
Kroll Ontrack (http://www.krollontrack.com)
Datarecovery.com (http://www.datarecovery.com)

Please check with Micronet/Fantom Drives support if you wish to use a data recovery service provider not listed above and retain your factory warranty.

Micronet/Fantom Drives' warranty is void if a returned disk drive exhibits a defect attributable to misuse or tampering, improper installation, alteration or to other causes as specified in our warranty policy. To retain the warranty status of your drive, obtain a written verification from the company (on its company letterhead,) that performed data recovery or other services on your hard drive.

Any agreement you may reach with the service provider is a matter between you and the service provider. Micronet/Fantom Drives makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Micronet/Fantom Drives assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data.


Author: Micronet Support
Q

Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

Q

Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

Q

How can I test my disk to make sure it is not defective?

Q

how do I find your phone number?

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