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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

A

All MicroNet / Fantom Drives products are compatible with DVRs capable of addressing external disks over their respective interface. For example, our G-Force eSATA+USB external disks are compatible with DVRs capable of addressing eSATA or USB external disks.  

That said, our products are explicitly supported for use with Windows PCs and Apple Macintosh computers. We can provide support for use under those platforms- we do not have the equipment, training, or authorization from other equipment vendors such as DVRs to support their platforms.

While many DVRs have the ports, the individual provider firmware may or may not allow access to an external device; if you received your DVR from your cable or satellite vendor, consult with their customer support about whether the USB/eSATA ports are active, or if there is a firmware update required. Alternatively, consult the manufacturer of the DVR regarding this feature.

Q

Can I leave my external data storage device on all the time, or should I turn it off when not in use?

A

Hard disks are designed with the express intention that they will be left on 24/7, but there is no particular reason that you should leave the drive on all the time. Drive reliability may be affected by repeated power cycles, but over prolonged periods of inactivity it may be advisable to deactivate your drive.

Q

Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

A

Direct attached devices such as eSATA+USB disk drives are not designed to address more then one connection (initiator) at a time. Since the disks have no way to determine what each host is doing, the unit will actively allow only one connection at a time.

Multi host connections require a neworking protocol which will ensure that systems dont talk over each other.


Author: Ray Haddock
Q

Can you recommend a backup solution?

A

 

Backup, as a function, may have various implications that have different priorities in your expectation of initial performance, ease of recovery, availability of versioning, and cost.
 
Our suggestion is one or both of the following:
1. Consult a trustworthy computer services provider. This may be your system admin, the consultant you used to set up your computing environment, etc. The consultation should involve questions relating to how much storage you require, the software mechanism that initiates and monitors the backup process itself, determine the depth of recovery capability (Data, data+system, bare metal, etc) and drawing the procedure for recovery.
2. Educate yourself; good resources are http://en.wikipedia.org/wiki/Backup and www.taobackup.com
 
We appreciate that many people would prefer us to point to a product and say that "this will fix all your problems" but we do not have such a magic bullet- more importantly, there is no such magic bullet.
Q

Does Fantom Drives perform data recovery?

A

Data recovery is a highly specialized field requiring advanced technology that we do not have. If data recovery is desired, we advise that you contact an established professional data recovery firm. For a checklist of what qualities you might seek, see www.drivesavers.com/why_drivesavers/index.html or www.ontrack.com/services. 

There are software applications that may be helpful in situations where the drive hardware is in working order, but the volume is corrupt or unreadable. Some examples are:

Open source: 
testdisk- http://www.cgsecurity.org/wiki/TestDisk

Commercial, Windows:
Recuva- http://www.piriform.com/recuva)
Stellar Phoenix- http://www.stellarinfo.com
Virtual Lab- www.binarybiz.com
Seagate file recovery- http://www.seagate.com/services-software/data-recovery-services/consumers/file-recovery-software/

Commercial, Mac:
Data Rescue- http://www.prosofteng.com
File Salvage- http://subrosasoft.com/software/filesalvage
Virtual Lab- http://www.binarybiz.com
Seagate file recovery- http://www.seagate.com/services-software/data-recovery-services/consumers/file-recovery-software/

These are just a few options; there are many companies that provide these services. MicroNet / Fantom Drives does not refer or recommend any data recovery product, as we are not affiliated with these companies in any way.

If the disk is not functioning, recovery would entail contracting a data recovery specialist. Micronet/Fantom Drives will honor warranty associated with the disk drive you purchased from a authorized reseller or distributor, that was sent for data recovery to one of the following firms:

Drivesavers (http://www.drivesavers.com)
Kroll Ontrack (http://www.krollontrack.com)
Datarecovery.com (http://www.datarecovery.com)

Please check with Micronet/Fantom Drives support if you wish to use a data recovery service provider not listed above and retain your factory warranty.

Micronet/Fantom Drives' warranty is void if a returned disk drive exhibits a defect attributable to misuse or tampering, improper installation, alteration or to other causes as specified in our warranty policy. To retain the warranty status of your drive, obtain a written verification from the company (on its company letterhead,) that performed data recovery or other services on your hard drive.

Any agreement you may reach with the service provider is a matter between you and the service provider. Micronet/Fantom Drives makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Micronet/Fantom Drives assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data.


Author: Micronet Support
Q

Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

A

Most direct attach disks do not require firmware updates and will not require any for normal operation. for NAS and RAID products, firmware can be downloaded from our download page, http://www.micronet.com/support/software.htm

or by direction from Micronet/Fantom Drives support.


Author: Alan
Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

A

Micronet/Fantom Drives will honor warranty associated with the disk drive you purchased from a authorized reseller or distributor, that was sent for data recovery to one of the following firms:

Drivesavers (www.drivesavers.com)
Kroll Ontrack (http://www.krollontrack.com)

Please check with Micronet/Fantom Drives support if you wish to use a data recovery service provider not listed above and retain your factory warranty.

Micronet/Fantom Drives' warranty is void if a returned disk drive exhibits a defect attributable to misuse or tampering, improper installation, alteration or to other causes as specified in our warranty policy. To retain the warranty status of your drive, obtain a written verification from the company (on its company letterhead,) that performed data recovery or other services on your hard drive.

Any agreement you may reach with the service provider is a matter between you and the service provider. Micronet/Fantom Drives makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Micronet/Fantom Drives assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data.

Q

Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

A

The default file system on some of our drives is FAT32, which has a maximum file size of 4GB. To copy larger files, please reformat the volume using MacOS Extended Format (Mac) or NTFS (Windows). You can find instructions for formatting your drive on your computer in your product manual.

Q

How can I test my disk to make sure it is not defective?

A

Modern disks drives have a diagnostic on board processor that monitors the disk during operation and records various diagnostic values including any detected failures. This diagostic method, S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system for computer hard disk drives to detect and report on various indicators of reliability, in the hope of anticipating failures. For more information about SMART and its values, please see http://en.wikipedia.org/wiki/S.M.A.R.T.

SMART data can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend the following:

*SMART data is only available on Macs through a SATA/eSATA connection.


Author: Micronet Support
Q

how do I find your phone number?

A

Our contact information is:

Micronet/Fantom Drives

20525 Manhattan Place
Torrance, CA 90501
Voice: 310-320-7272
Fax: 310-328-0202
Technical Support: www.fantomdrives.com/helpdesk

Author: Francis Hale
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