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Q

After I connected the Drive to my PC, I got the following alert message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub.” What does this mean?

A

Users will get this alert message if you plugged the Drive into a USB port that only supports slower USB versions then the disk drive is capable. The disk will function correctly but at a speed lower then its capability.

Q

Does my MicroNet USB device work with [software product x]?

A

Micronet disk drive products are presented to your computer as generic storage block devices, and are compatible with any software products that utilize such storage. MicroNet does not provide any additional drivers for specific software products.

Q

How do I enable/disable disk spindown (sleep mode) at idle?

A

Depending on your host operating system and usage patterns, you may wish to change your computer's the default behavior regarding spinning down of disks. Because of modern low-friction bearings and lubricants, once you get the disk spinning up to speed, it takes very little energy to keep it spinning. However, after you turn the disk off and let it spin down, it requires quite a bit of energy to rapidly bring it back up to operating velocity, and puts the disk under strain of acceleration. This strain can shorten the disk's life expectancy, costs power, and gives you a performance hit as the disk must be spun up before access. 

When to enable spindown

A disk that is not used in day to day operation may be set to sleep at idle. This is a  convenient substitute for turning off the disconnecting the disk. 

When to disable spindown

 

A disk that is used frequently should not be set to sleep, as the constant start/stop cycles  will greatly strain the mechanism and shorten its service life. Also, some computers and Operating system combinations have trouble accessing disks after issuing wake up commands.

How to access disk sleep control

 

Windows XP

By default, Windows xp is configured to spin down the hard drive after a short period of inactivity. To enable/disable disk idle spindown, navigate to Start -> Settings -> Control Panel -> Power Options

In the Power Options Properties dialog box that appears, select the "Power Schemes" tab. in the "Power Schemes" drop-down list, select the proper scheme. In the "Turn off hard disks:" drop-down list select "Never" to turn off disk idle sleep, or a value in minutes to enable. Then click on the [Apply] and [OK] buttons.

 

Windows 7

Access the Power Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then clicking Power Options.

  1. On the Select a power plan page, click Change plan settings next to the selected plan.

  2. On the Change settings for the plan page, click Change advanced power settings.

  3. On the Advanced settings tab, double-click Hard disk. Under the "Turn off hard disk after" Setting, select "Never" to turn off disk idle sleep, or a value in minutes to enable.

 

 

Click OK, and then click Save changes.



Author: Alex
Q

How do I format my disk drive for use on Windows 8

A

1. Open the disk management console. In order to do so, bring up the Windows start page (mouse or swipe the bottom left corner) and type "diskmgmt.msc". Windows will display the disk management applet in the left of the screen- click on it to launch (illustrated here:)

2a. Right-click on the drive letter and select Format in the pop-up menu. The Format dialog box will appear. If the hard disk is not signed for use, the New Partition option will be unavailable. In this case a signature can be written on the hard drive by right clicking on the disk description window and selecting "Initialize Disk". The following dialog box will prompt you to choose The partition style for the new volume- select MBR for volumes smaller then 2TB, or GPT for volumes larger then 2TB or for volumes that you do not need to access with Windows XP or earlier.
 
 
2b. If your drive has no drive letter or has no readable volume (unallocated space), find your disk by verifying the drive capacity. It should be close to the stated capacity of your drive in gigabytes. If the volume is unallocated, select the disk, and right-click the "unallocated" section of the volume. In the context menu, left-click "New Simple Volume." The new volume dialog box will appear. Follow the on screen instructions to complete volume formatting. (Illustrated below)
 
3. Select the disk, and right-click the "unallocated" section of the volume. In the context menu, left-click "New Simple Volume." The new volume dialog box will appear. follow the on screen instructions to complete volume formatting.
 

Author: Micronet Support
Q

How do I format my disk drive for use on Windows Vista/7?

A

1. Open the disk management console. A list of the attached drives and their respective volumes will appear. Select the Fantom Drives Disk. The Disk Management Console can be accessed by right-clicking on the "Computer" icon and selecting "Manage" from the drop down menu. Disk Management is found under "Storage" in the resultant window.

 

2a. Right-click on the drive letter and select Format in the pop-up menu. The Format dialog box will appear. If the hard disk is not signed for use, the New Partition option will be unavailable. In this case a signature can be written on the hard drive by right clicking on the disk description window and selecting "Initialize Disk". The following dialog box will prompt you to choose The partition style for the new volume- select MBR for volumes smaller then 2TB, or GPT for volumes larger then 2TB or for volumes that you do not need to access with Windows XP or earlier.
 
 
2b. If your drive has no drive letter or has no readable volume (unallocated space), find your disk by verifying the drive capacity. It should be close to the stated capacity of your drive in gigabytes. If the volume is unallocated, select the disk, and right-click the "unallocated" section of the volume. In the context menu, left-click "New Simple Volume." The new volume dialog box will appear. Follow the on screen instructions to complete volume formatting. (Illustrated below)
 
3. Select the disk, and right-click the "unallocated" section of the volume. In the context menu, left-click "New Simple Volume." The new volume dialog box will appear. follow the on screen instructions to complete volume formatting.
 

Author: Micronet Support
Q

How do I safely remove an eSATA drive on a Windows system?

A

Under normal circumstances, when using a system with an AHCI driver (not "Legacy" or "IDE") the SATA driver will report a removable device to Windows and the "Safely remove" icon will appear at the right end of the Start bar and you may click on it to facilitate safe disconnection. If the icon does not appear it means that the current installed driver for your eSATA host bus adapter does not support hot plugging- this may be due to a hardware limitation or simply that this feature is missing from the driver installed. Check with your eSATA host bus adapter vendor for updated drivers.

To safely disconnect a SATA device from a system that doesn't support Hot Plugging eSATA, please follow these instructions:

  • Enter the Windows Device Manager (through Control Panel or right clicking on My Computer and going to Properties)
  • Go to Disk Drives and find the disk you want to remove
  • Right click on the desired disk drive and select Remove/Disable
  • After performing this operation, you can remove the hard drive without risk of losing any data that is currently stored in cache memory.

NOTE: If you are re-attaching a drive after a remove operation as explained above, you must make sure that the HD is power cycled (power cable unplugged) before re-attaching the HD serial data cable.

There is also an independently developed utility to mimic the "safe remove" function on systems not supporting hot plugging, which may be downloaded here:

http://mt-naka.com/hotswap/index_enu.htm

MicroNet does not endorse or make any claims on the quality, function, or stability of the linked software- use at your own risk.

Keywords: eSATA hot plug hot swap safe remove

Q

How do I stop Autoplay from launching?

A

To control autorun/autoplay under current versions of Windows, navigate to 

Control Panel > All Control Panel Items > AutoPlay > 

Untick 'Use autoplay for all media and devices'

For more information on disabling autoplay on Microsoft Windows products, please see Microsoft's knowledgebase article 967715, linked here: http://support.microsoft.com/kb/967715

 

 


Author: Fran
Q

How long does it take to format a new install?

A

Duration of formatting depends on a few factors:

  1. type of format (full or quick)
  2. size of volume
  3. Speed, available RAM, host bus used, and system load of the host computer

A quick format takes less then 60 seconds, but a full format will vary according to the variables listed above. A full format on a 2TB disk can take overnight to format on a slow computer. If there is suspicion that the disk is not functioning correctly and the format is taking too long, you may examine Windows' system logs for fault, as described here: http://support.microsoft.com/kb/308427


Author: Kay Lowe
Q

I am getting errors when using Windows Backup with my Fantom Drives disk.

A

The following is a collection of Microsoft Backup faults and errors, along with potential solutions.

General Troubleshooting

1. Please run chkdsk /r on the volume, as well as the source volume to eliminate any file system problems as a cause.

2. Please check if the backup can complete on another disk, and make sure that there are no outstanding system updates.

3. There is a known issue with certain USB host controllers. Please see this kb article for more information and the hotfix: http://support.microsoft.com/kb/976972

4. Please check the disk's SMART data. SMART can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend Smartmontools (All Platforms): http://smartmontools.sourceforge.net/ or HDDScan (Windows ) http://hddscan.com/

Errors code 0x80070002, 0x8078002

Windows backup experience errors 0x80070002, 0x8078002A etc due to a number of factors. Please review Microsoft's page for this error here: http://support.microsoft.com/kb/979281

Error code 0x8078002A

Error 0x8078002A may occur if Windows has not been updated to account for 4k Native block, or "Advaced Format" disk devices. Please follow these steps to check if the disk is a 4k Native or 512 emulation: http://support.microsoft.com/kb/982018

Error Code 0X8078005D

A failed backup following error 0x8078005D will prevent subsequent successful backups until the Action Center is reset. To clear the error message, start by creating a ‘System Restore’ point before you make any registry changes. Once a system restore point has been created, change the following registry keys (DWORD) as follows:

  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupStatusActionCenterState DWORD=0
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupValidConfig DWORD=0
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupValidSystemImageBackup DWORD=0

Author: Micronet Support
Q

I can't safely remove my Fantom Drives disk. When I try, I get the message “Windows can’t stop your ‘[Fantom Disk]’ device because it is in use. Close any programs or windows that might be using the device, and then try again later”. What can I do?

A

The operating system is informing you that there are still files open by your operating system. This can be either because there are still files that are meant to be written but are still cached, or that the operating system is using the drive for background processes such as indexing or temporary space. To identify the process that is accessing your disk, you may use a third party tool such as Microsoft Process Explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx.) Please refer to the tools documentation as to instructions in its use.

To minimize the possibility of OS controlled open files, make sure to set the disk optimization for quick removal. To change Windows' caching algorithm, open the disk management console located at WindowsSystem32diskmgmt.msc on your system drive- For Vista and Windows 7, make sure to run this applet as administrator! A list of the attached drives and their respective volumes will appear. Right-click on the Fantom external disk in the disk list and select properties. Select the Policies Tab near the top left of the window, and click your desired optimization level. press OK when finished, and you may close the disk management applet.


Author: Micronet Support
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