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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

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Can I leave my external data storage device on all the time, or should I turn it off when not in use?

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Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

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Can you recommend a backup solution?

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Does Fantom Drives perform data recovery?

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Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

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Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

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How can I test my disk to make sure it is not defective?

Q

how do I find your phone number?

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How do I password protect my hard drive?

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How do I repartition the disk without losing data?

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I emailed Micronet support but never got a response. How soon should I expect an answer?

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I get the message " Drive needs to be formatted" when trying to access my external drive, which has been formatted and had data on it. What do I do?

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I heard that disk drive manufacturer "X" makes the best/worst disks! Can I have a MicroNet product with/without this manufacturer's disk mechanism?

Q

I need help with usage for my drive.

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If my Fantom storage device compatible with 64-bit operating systems? Can I use it with both 32 bit and 64 bit hosts?

Q

Is my Fantom Drive USB/eSATA product compatible with TiVo? How do I use it?

A

 Yes! Your Fantom Drives is compatible with TiVo with the following caveats:

1. We are aware that our drives may be successfully used with Tivo branded hardware, but we do not have the equipment or authorization from DVR vendors to support their platforms, and is outside of our support capability.

2. The USB and/or eSATA ports may not be enabled on your TiVo receiver. Check your TiVo version and firmware to verify that the port you are using is active. If it is not, it may be made usable by a firmware update or by performing a "kickstart 62." For more information this may help:http://www.google.com/search?q=tivo+external+disk+drive

3. Please be aware that TiVo requires the use of its own file system, MFS, before the disk can be used to store TiVo content. Consult your TiVo receiver documentation for more information.

Q

Is my Fantom storage device compatible with my computer and my operating system?

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It is possible to "Upgrade" the disks in my unit to more capacity by installing larger drives?

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My disk is nowhere near as fast as the speed claimed on the box! What gives?

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My Drive was working fine yesterday but now it’s gone!

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My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

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The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

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What do I do when files are missing or corrupted?

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What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

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What is a Security Lock Slot for?

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What is the power supply that came with my product? Where can I get a replacement?

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What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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What is the rotational rate (RPM) of my MicroNet / Fantom Drives product? Why should I care about this specification?

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What is the warranty period for my external data storage device?

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What make/model of disk mechanisms do you use in MicroNet/Fantom Drives products?

Q

Where can I find the driver download for my fantom drives external disk?

Q

While installing my hard disk software the NTI Shadow software asks for a serial number, but is not accepting my product serial, why is this?

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