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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

Q

My Drive was working fine yesterday but now it’s gone!

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

A

All available Fantom Drives power supplies are listed on our store site at the following address:

http://store.micronet.com/adapters.aspx
 
The linked website has all of the power adapters we've ever used. Depending on the model and age it may need a different power supply- below please find common power supply models; Before ordering, please compare the connector illustration on the power supply model page to the power connector on your disk and make sure they match.
 
Common Models
The Fantom Drives G-Force and Greendrive products shipped until late 2011 require a single voltage, barrel-type connector power adapters rated at 12V >1.25A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-314-KIT.aspx
 
G-Force and Greendrive Models shipped on and after late 2011 included variants with dual voltage 4 pin power adapters, rated at 12V1.2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-KIT.aspx
 
Titanium models (part number prefix TFD) included variants with dual voltage 4 pin power adapters, rated at 12V1.2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-KIT.aspx
 
Megadisk eSATA+USB models (part number prefix MDE) required dual voltage 4 pin power adapters, rated at 12V2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-MDE.aspx
 
Megadisk NAS models (part number prefix MDN) required dual voltage 4 pin power adapters, rated at 12V2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-316-KIT.aspx
 
Megadisk USB and Combo models (part number prefix MDU, MDC) required dual voltage power adapters, rated at 12V2A+5V2A. Depending on date of manufacture the power adapter for these models could be either of the following: http://store.micronet.com/PA-316-KIT.aspx or http://store.micronet.com/PA-312-KIT.aspx (Please check the pin configuration pictured and match your power connector.)
 
All other models
Compare the photos by clicking on the "buy direct" link for the various power supply models. If the pictured adapter has a plug configuration that matches your drive then it will work for you. If you are unsure of which power supply you require please submit a ticket and attach a picture (jpg, 800x600) of your disk's power connector and we will provide the exact model you require.

Author: Micronet Support
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