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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

Q

Can I leave my external data storage device on all the time, or should I turn it off when not in use?

Q

Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

Q

Can you recommend a backup solution?

Q

Does Fantom Drives perform data recovery?

Q

Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

Q

Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

Q

How can I test my disk to make sure it is not defective?

A

Modern disks drives have a diagnostic on board processor that monitors the disk during operation and records various diagnostic values including any detected failures. This diagostic method, S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system for computer hard disk drives to detect and report on various indicators of reliability, in the hope of anticipating failures. For more information about SMART and its values, please see http://en.wikipedia.org/wiki/S.M.A.R.T.

SMART data can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend the following:

*SMART data is only available on Macs through a SATA/eSATA connection.


Author: Micronet Support
Q

how do I find your phone number?

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