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Q

Can I boot from my MicroNet device?

A

Yes! As long as your host hardware and operating system support booting from an external storage device. Refer to your computer’s documentation for more information.

Q

Can I connect firewire storage along with my firewire capture device?

A

Please make sure to use a SEPARATE FIREWIRE BUS to attach any FireWire attached Audio Visual capture devices. Daisy chaining such devices can harm your Platinum Storage device or capture device!

Attaching Video Capture Devices

To attach FireWire based Audio Visual Capture Devices; please use an additional 
PCI FireWire Add-In card compatible with your computer and Operating System. 
Examples of capture devices include AJA IO, Canopus ADVC, and BridgeCo Enhanced 
Breakout Box (BeBoB) based devices including the FA-101 from Roland/Edirol.

Special Note for Apple Power Mac G4 and G5 customers

All Apple Power Mac G4 and G5 computers with built-in FireWire 800 ports utilize the 
same bus for all FireWire ports despite having available FireWire 400 and FireWire 
800 connectors. Connecting a Platinum Storage Device and a capture device on these 
computers requires the addition of a PCI based FireWire Host Bus Adapter. For more 
information regarding add-in FireWire Host Bus Adapters, please contact your preferred 
resellers.

Q

Do Fantom USB 3.0 drives require a direct-to-host connection or can I use my hub?

A

Under most circumstances, you may plug in the drive to a USB hub with the following caveats:

  1. If the disk is not functioning or has mounts intermittently the hub may be interfering with the drive. In this case, please detach the drive and attach directly to the host
  2. If using a bus powered drive such as Titanium Mini or GForce Mini, a hub must be connected to a power source or the drive may not have sufficient power to operate

Author: Donald E Halley
Q

I'm having trouble seeing my eSATA device

A

 

eSATA host connections require the SATA host bus to support the following:

Devices capable of multiple volumes such as Megadisk E+U and RAIDBank5 require the host bus support the following features as well:

Some host bus adapters have built-in RAID functionality and must be configured before the disks will appear to the host computer. For these cases, the eSATA controller will have either a BIOS utility or a software RAID configuration utility that will need to be configured prior to use.
 
Please consult your eSATA host bus adapter documentation for more information.
Q

I'm trying to install the PCI-Express eSATA card in my Dell Poweredge 2450 (or other brand of Intel 5000 based server) but the card is not seen by my system.

A

Some server vendors block the eSATA card in BIOS, or have physical connectivity limitations with their expansion bus risers. You may require an updated firmware to enable the eSATA card. In the case of Dell Poweredge 2x50 servers, it has been reported that the Micronet eSATA card is only supported on the 4 lane (4x) slot and not the 8 lane (8x) slots. For more information please consult your server's user manual or support website.

Q

My USB 3.0 Fantom product works fine with a USB 2.0 Connection but not USB 3.0

A

USB 3.0 is fully backwards compatible with USB 2.0 host busses. Essentially, a USB 3.0 host bus should function in the same manner, but depending on the additional features employed by the host bus adapter vendors it may interfere with the normal operation of USB 3.0 devices such as the Fantom Drives products. Begin with checking with the USB 3.0 host bus adapter vendor for newer or revised firmware and/or drivers for your product and operating system.

On-Board USB 3.0 host connections

The following features have been known to cause USB 3.0 storage to not initialize correctly. The controls are usually found in the system BIOS, in the advanced menu under both the USB sub menu and the on board devices sub menu.

  1. Disable USB 3.0 UASP (or "turbo" mode) if enabled for your host bus (eg  'boost' technology that is bundled with the motherboard ASUS USB 3.0 products) drivers.
  2. Make sure the "Legacy USB 2.0 support "option is enabled. 

Author: Micronet Support
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