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Q

After I connected the Drive to my PC, I got the following alert message: HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub.” What does this mean?

Q

Does my MicroNet USB device work with [software product x]?

Q

How do I enable/disable disk spindown (sleep mode) at idle?

Q

How do I format my disk drive for use on Windows 8

Q

How do I format my disk drive for use on Windows Vista/7?

Q

How do I safely remove an eSATA drive on a Windows system?

Q

How do I stop Autoplay from launching?

Q

How long does it take to format a new install?

Q

I am getting errors when using Windows Backup with my Fantom Drives disk.

A

The following is a collection of Microsoft Backup faults and errors, along with potential solutions.

General Troubleshooting

1. Please run chkdsk /r on the volume, as well as the source volume to eliminate any file system problems as a cause.

2. Please check if the backup can complete on another disk, and make sure that there are no outstanding system updates.

3. There is a known issue with certain USB host controllers. Please see this kb article for more information and the hotfix: http://support.microsoft.com/kb/976972

4. Please check the disk's SMART data. SMART can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend Smartmontools (All Platforms): http://smartmontools.sourceforge.net/ or HDDScan (Windows ) http://hddscan.com/

Errors code 0x80070002, 0x8078002

Windows backup experience errors 0x80070002, 0x8078002A etc due to a number of factors. Please review Microsoft's page for this error here: http://support.microsoft.com/kb/979281

Error code 0x8078002A

Error 0x8078002A may occur if Windows has not been updated to account for 4k Native block, or "Advaced Format" disk devices. Please follow these steps to check if the disk is a 4k Native or 512 emulation: http://support.microsoft.com/kb/982018

Error Code 0X8078005D

A failed backup following error 0x8078005D will prevent subsequent successful backups until the Action Center is reset. To clear the error message, start by creating a ‘System Restore’ point before you make any registry changes. Once a system restore point has been created, change the following registry keys (DWORD) as follows:

  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupStatusActionCenterState DWORD=0
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupValidConfig DWORD=0
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsBackupValidSystemImageBackup DWORD=0

Author: Micronet Support
Q

I can't safely remove my Fantom Drives disk. When I try, I get the message “Windows can’t stop your ‘[Fantom Disk]’ device because it is in use. Close any programs or windows that might be using the device, and then try again later”. What can I do?

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