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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

A

All MicroNet / Fantom Drives products are compatible with DVRs capable of addressing external disks over their respective interface. For example, our G-Force eSATA+USB external disks are compatible with DVRs capable of addressing eSATA or USB external disks.  

That said, our products are explicitly supported for use with Windows PCs and Apple Macintosh computers. We can provide support for use under those platforms- we do not have the equipment, training, or authorization from other equipment vendors such as DVRs to support their platforms.

While many DVRs have the ports, the individual provider firmware may or may not allow access to an external device; if you received your DVR from your cable or satellite vendor, consult with their customer support about whether the USB/eSATA ports are active, or if there is a firmware update required. Alternatively, consult the manufacturer of the DVR regarding this feature.

Q

Can I leave my external data storage device on all the time, or should I turn it off when not in use?

Q

Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

Q

Can you recommend a backup solution?

Q

Does Fantom Drives perform data recovery?

Q

Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

Q

Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

Q

How can I test my disk to make sure it is not defective?

Q

how do I find your phone number?

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