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Q

Are MicroNet / Fantom Drives devices compatible with my (non-TiVo) DVR?

Q

Can I leave my external data storage device on all the time, or should I turn it off when not in use?

Q

Can I use both ports at the same time, eg esata on my DVR & USB on my computer?

Q

Can you recommend a backup solution?

A

 

Backup, as a function, may have various implications that have different priorities in your expectation of initial performance, ease of recovery, availability of versioning, and cost.
 
Our suggestion is one or both of the following:
1. Consult a trustworthy computer services provider. This may be your system admin, the consultant you used to set up your computing environment, etc. The consultation should involve questions relating to how much storage you require, the software mechanism that initiates and monitors the backup process itself, determine the depth of recovery capability (Data, data+system, bare metal, etc) and drawing the procedure for recovery.
2. Educate yourself; good resources are http://en.wikipedia.org/wiki/Backup and www.taobackup.com
 
We appreciate that many people would prefer us to point to a product and say that "this will fix all your problems" but we do not have such a magic bullet- more importantly, there is no such magic bullet.
Q

Does Fantom Drives perform data recovery?

Q

Does Fantom offer firmware updates for xyz drive? If so, where can I find the latest firmware for my Fantom drive(s)?

Q

Does sending the Fantom Drives product to a data recovery firm void the warranty?

Q

Even though I have lots of free space, I get an error saying there is not enough room on the drive when I try to copy a large file. Why is this?

Q

How can I test my disk to make sure it is not defective?

Q

how do I find your phone number?

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