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Q

How do I password protect my hard drive?

A

Password protection, or the ability to secure a dataset with a user entered key is called encryption. Encryption, as a function, may have various implications that have different priorities in your expectation of initial performance, ease of recovery, availability of versioning, and cost.

Most modern operating systems have built in provisions for encryption, including Mac OS X (FileVault, http://support.apple.com/kb/HT4790and Windows (Bitlocker, http://technet.microsoft.com/en-us/library/cc731549(v=ws.10).aspx)

Depending on your needs, the built in encryption solutions may or may not be suitable. Our suggestion is one or both of the following:

1. Consult a trustworthy computer services provider. This may be your system admin, the consultant you used to set up your computing environment, etc. The consultation should involve questions relating to how much storage you require, the software mechanism that initiates and monitors the encryption process itself, etc.
2. Educate yourself; a good resources is available at http://en.wikipedia.org/wiki/Encryption

We appreciate that many people would prefer us to point to a product and say that "this will fix all your problems" but we do not have such a magic bullet- more importantly, there is no such magic bullet.


Author: Micronet Support
Q

How do I repartition the disk without losing data?

A

Repartitioning disks to change the partition map (to make multiple partitions or merge multiple partitions into a larger single partition) requires the use of partitioning software. Some operating systems include rudimentary partitioning capabilities, but generally speaking there are more robust and capable solutions available from third parties.

While Micronet does not endorse or provide support for any specific solution, a list of available partitioning software solutions is available here: http://en.wikipedia.org/wiki/List_of_disk_partitioning_software


Author: Carolyn Corey
Q

I emailed Micronet support but never got a response. How soon should I expect an answer?

A

All support queries are answered within one to two business days. If you have not received an email following that time, our correspondence may be flagged as spam and placed in your bulk mail or trash folders. To prevent this from occurring, please check that “supportsys@micronet.com" and "support@micronet.com" are in your email client’s whitelist.


Author: Micronet Support
Q

I get the message " Drive needs to be formatted" when trying to access my external drive, which has been formatted and had data on it. What do I do?

A

 

Your symptoms are consistent with data corruption, or a drive that has been reformatting with a different file system on another operating system.  Do you need access to the data?
 
If so, some software applications may be helpful in situations where the drive hardware is seen, but the volume is corrupt. A couple examples are www.stellarinfo.com, www.binarybiz.com, and www.prosofteng.com. There are many companies that provide these services, it is best to be selective. This email is not a referral or recommendation as we are not affiliated with these companies in any way.
 
If data recovery is not necessary, you can simply reformat the drive per the instructions in your product manual.

Author: Kyle Hill
Q

I heard that disk drive manufacturer "X" makes the best/worst disks! Can I have a MicroNet product with/without this manufacturer's disk mechanism?

A

All disk mechanisms used in Micronet/Fantom Drives products are qualified based on a rigorous testing process for performance, compatibility, and durability; any disk mechanism must meet or exceed the spec required for a particular Micronet or Fantom Drives product. While Micronet cannot normally guarantee a particular make or model of disk drives in a finished Micronet product, specific requirements can be met on a custom order basis- consult your authorized Micronet/Fantom Drives reseller for more information.

Q

I need help with usage for my drive.

A

The Fantom Disk is a generic storage volume, and is used and controlled in the same manner as any other drive. For assistance with general usage please consult the documentation for your computer's Operating System:

MAC

Mac OS file manager is called the Finder. For assistance with the Finder please visit http://support.apple.com/kb/HT2470

Windows

Windows' File Manager is called Windows Explorer. For assistance with Windows Explorer please visit http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/app_win_explorer.mspx


Author: Douglas Adam
Q

If my Fantom storage device compatible with 64-bit operating systems? Can I use it with both 32 bit and 64 bit hosts?

A

The "bits" of an operating system determine the length of the words it uses for interprocess communication. The file system organization of a disk drive does not have direct corrolation to the operating system in that regard- as long as the operating system is compatible with the host bus connection and the file system on the disk, it will work- with the caveat that a direct attached storage device such as an external disk can only be attached to a single host computer at any given time.

All USB, FireWire, and eSATA products do not require additional drivers for operation under all modern operating systems. Micronet provides support for all of our storage products when attached to 32 bit Windows hosts, 64 bit Windows hosts, 32 bit Mac (PPC and Intel) hosts, and 64 bit Mac hosts.


Author: George Simecek
Q

Is my Fantom Drive USB/eSATA product compatible with TiVo? How do I use it?

A

 Yes! Your Fantom Drives is compatible with TiVo with the following caveats:

1. We are aware that our drives may be successfully used with Tivo branded hardware, but we do not have the equipment or authorization from DVR vendors to support their platforms, and is outside of our support capability.

2. The USB and/or eSATA ports may not be enabled on your TiVo receiver. Check your TiVo version and firmware to verify that the port you are using is active. If it is not, it may be made usable by a firmware update or by performing a "kickstart 62." For more information this may help:http://www.google.com/search?q=tivo+external+disk+drive

3. Please be aware that TiVo requires the use of its own file system, MFS, before the disk can be used to store TiVo content. Consult your TiVo receiver documentation for more information.

Q

Is my Fantom storage device compatible with my computer and my operating system?

A

All USB, FireWire, and eSATA products do not require additional drivers for operation under all modern operating systems. Micronet provides support for all of our storage products when attached to 32 bit Windows hosts, 64 bit Windows hosts, 32 bit Mac (PPC and Intel) hosts, and 64 bit Mac hosts. The specific list of supported software/hardware platforms is listed in your user manual.


Author: Micronet Support
Q

It is possible to "Upgrade" the disks in my unit to more capacity by installing larger drives?

A

The Fantom Drives terms of warranty explicitly disclaim any tampering to the product including opening the case, and replacing any component inside the chassis is explicitly disclaimed as a warrantable action. That said, all Micronet/Fantom Drives current as of 2012 use standard SATA disks, and should work with any SATA disks with the caveat that not all models can support >2TB disks or >2TB volumes; Please submit a support request with a specific model in mind.


Author: Gary Lucke
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