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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

A

The marketing materials describing transfer rates refer to the speed of the bus, not the disk itself. The following are the nominal transfer rates of each bus:

  • eSATA (first generation): 150 MB/S
  • eSATA 2: 300 MB/S
  • eSATA 3: 600 MB/S
  • USB 2.0: 480 mbit/S
  • USB 3.0: 5 gbit/S

The bus transfer rates determine the limitation of the bus speed, not how fast your computer, memory, other disk, etc. A single disk mechanism can only reach about ~90MB/S sustained throughput regardless of bus- the nominal bus speed only determines burst rate, which is the initial momentary transfer. All other factors inbetween can only serve to slow down the transfers further. 

Q

My Drive was working fine yesterday but now it’s gone!

A

There are a number of reasons that a drive may not mount correctly. For instance, the disk may have been shut down improperly or may have suffered hardware failure.

Please Use the following steps to troubleshoot the problem:

  1. Shut down your system and turn off power to all devices.
  2. Disconnect all external devices 
  3. If possible, use the original cable provided with your MicroNet device or a known good cable to connect the drive directly to the port on your computer.
  4. Turn on the drive. If you do not hear and feel the drive spin up when you connect the power, the drive may need to be replaced. Please open a trouble ticket here: http://www.fantomdrives.com/helpdesk
  5. Turn on your computer.
  6. If the drive appears on the desktop (Mac) or in My Computer (Windows), perform any functionality tests you wish to perform. If not, and you have verified that the port on your computer and the drive’s data cable are working, please open a trouble ticket here: http://www.fantomdrives.com/helpdesk

 

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

A

The disk drive is designed to vent excess heat through the aluminum shell, which can and should become warm to the touch. The temperature should be about 20c above ambient temperature on use, and the disk itself is within its operating temperature to 60c. You can check the operating temperature using a SMART diagnostic utility.

Modern disks drives have a diagnostic on board processor that monitors the disk during operation and records various diagnostic values including any detected failures. This diagostic method, S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system for computer hard disk drives to detect and report on various indicators of reliability, in the hope of anticipating failures. For more information about SMART and its values, please see http://en.wikipedia.org/wiki/S.M.A.R.T.

SMART data can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend the following:

Smartmontools (All Platforms): http://smartmontools.sourceforge.net/ (Requires OSX-SAT SMART driver for use on MacOS, available here:https://github.com/RJVB/OS-X-SAT-SMART-Driver)
HDDScan (Windows ) http://hddscan.com/
SMARTreporter (Mac) http://www.corecode.at/smartreporter/


Author: Fantom Drives Technical Support
Q

My MicroNet / Fantom Drives device won’t power up.

A

Make sure the drive is plugged in and is receiving power. On many models the power adapter has a power light, which will light up when connected to a live receptacle. Turn on the power switch. If the power LED does not light, the power supply or the drive may have failed. For further troubleshooting please open a ticket here: http://www.fantomdrives.com/helpdesk

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

A

Disk drive manufacturers use the base 10-gigabyte measurement, which defines a GByte as 1000 x 1000 x 1000. Some operating systems report disk capacity using Base 2 nomenclature, which define a GByte as 1024 x 1024 x 1024. Regardless of which scheme is used, there is exactly the same amount of usable capacity, and no capacity is missing.

For a more detailed explanation, please see http://en.wikipedia.org/wiki/Gigabyte#Consumer_confusion

Q

What do I do when files are missing or corrupted?

A

Some data corruption is unavoidable on hard disks. Most commonly this is due to power outages and improper hard disk disconnection. We suggest that you run your computer’s disk repair utility. If the problem persists please open a trouble ticket at http://www.fantomdrives.com/helpdesk

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

A

Since the Fantom Drives product is a non volatile disk mechanism, a power failure in and of itself should not result in any data loss except any data that was not committed to the disk at the time (any data that was in the computer's memory but not written to the drive due to caching.)

A power outage will result in an unexpected disconnection from the computer, however, which may leave the file system in an inconsistent state- it would be of use to run your computer's disk checking utility on the drive the next time it is connected to a computer.

If the power outage caused damage to the disk or power supply, they will need to be serviced.


Author: Jeremy Russell Kunz
Q

What is a Security Lock Slot for?

A

Some Fantom Drives and Micronet product have a security lock slot on the back of the unit. This slot is compatible with K-Slot security devices. Kensington Security Slot (also called a K-Slot or Kensington lock) is part of an anti-theft system designed by Kensington Computer Products Group,Ltd.. It is a small, metal-reinforced, oval hole found on almost all small or portable computers and electronics equipment, particularly on expensive ones, such as laptopscomputer monitorsdesktop computersgaming consoles, and video projectors. It is used for attaching a lock-and-cable apparatus, in particular those from Kensington.

For additional information regarding K-Slot, please see http://en.wikipedia.org/wiki/Kensington_Security_Slot


Author: Charles E Burner
Q

What is the power supply that came with my product? Where can I get a replacement?

A

 

The majority of single disk models sold since 2008 (Including all GForce and Greendrive branded models) require a single voltage, barrel-type connector power adapters rated at 12V >1.25A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-314-KIT.aspx
 
For all other models, please consult our power supply section of our online store here:
http://store.micronet.com/adapters.aspx
 
The linked website has all of the power adapters we've ever used.  It can be quite daunting at first, but it is actually quite easy to determine which adapter will work for your drive.  All of our adapters meet the same basic power requirements, but each has a different plug configuration.  Compare the photos by clicking on the "buy direct" link, if the pictured adapter has a plug configuration that matches your drive then it will work for you.
 
There is only one exception to this rule.  For any product whose model number begins with MDE (that is, the Megadisk eSATA/USB hard disk) there is only one valid adapter model number, PA-308-MDE.  Please note that the PA-308-MDE model will work with any other drive with a matching plug configuration.
Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

A

All available Fantom Drives power supplies are listed on our store site at the following address:

http://store.micronet.com/adapters.aspx
 
The linked website has all of the power adapters we've ever used. Depending on the model and age it may need a different power supply- below please find common power supply models; Before ordering, please compare the connector illustration on the power supply model page to the power connector on your disk and make sure they match.
 
Common Models
The Fantom Drives G-Force and Greendrive products shipped until late 2011 require a single voltage, barrel-type connector power adapters rated at 12V >1.25A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-314-KIT.aspx
 
G-Force and Greendrive Models shipped on and after late 2011 included variants with dual voltage 4 pin power adapters, rated at 12V1.2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-KIT.aspx
 
Titanium models (part number prefix TFD) included variants with dual voltage 4 pin power adapters, rated at 12V1.2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-KIT.aspx
 
Megadisk eSATA+USB models (part number prefix MDE) required dual voltage 4 pin power adapters, rated at 12V2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-308-MDE.aspx
 
Megadisk NAS models (part number prefix MDN) required dual voltage 4 pin power adapters, rated at 12V2A+5V2A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-316-KIT.aspx
 
Megadisk USB and Combo models (part number prefix MDU, MDC) required dual voltage power adapters, rated at 12V2A+5V2A. Depending on date of manufacture the power adapter for these models could be either of the following: http://store.micronet.com/PA-316-KIT.aspx or http://store.micronet.com/PA-312-KIT.aspx (Please check the pin configuration pictured and match your power connector.)
 
All other models
Compare the photos by clicking on the "buy direct" link for the various power supply models. If the pictured adapter has a plug configuration that matches your drive then it will work for you. If you are unsure of which power supply you require please submit a ticket and attach a picture (jpg, 800x600) of your disk's power connector and we will provide the exact model you require.

Author: Micronet Support
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