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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

Q

My Drive was working fine yesterday but now it’s gone!

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

A

The disk drive is designed to vent excess heat through the aluminum shell, which can and should become warm to the touch. The temperature should be about 20c above ambient temperature on use, and the disk itself is within its operating temperature to 60c. You can check the operating temperature using a SMART diagnostic utility.

Modern disks drives have a diagnostic on board processor that monitors the disk during operation and records various diagnostic values including any detected failures. This diagostic method, S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system for computer hard disk drives to detect and report on various indicators of reliability, in the hope of anticipating failures. For more information about SMART and its values, please see http://en.wikipedia.org/wiki/S.M.A.R.T.

SMART data can be accessed and used for active testing using a SMART diagnostic program. There are numerous SMART monitoring tools available- we recommend the following:

Smartmontools (All Platforms): http://smartmontools.sourceforge.net/ (Requires OSX-SAT SMART driver for use on MacOS, available here:https://github.com/RJVB/OS-X-SAT-SMART-Driver)
HDDScan (Windows ) http://hddscan.com/
SMARTreporter (Mac) http://www.corecode.at/smartreporter/


Author: Fantom Drives Technical Support
Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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