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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

Q

My Drive was working fine yesterday but now it’s gone!

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

A

Disk drive manufacturers use the base 10-gigabyte measurement, which defines a GByte as 1000 x 1000 x 1000. Some operating systems report disk capacity using Base 2 nomenclature, which define a GByte as 1024 x 1024 x 1024. Regardless of which scheme is used, there is exactly the same amount of usable capacity, and no capacity is missing.

For a more detailed explanation, please see http://en.wikipedia.org/wiki/Gigabyte#Consumer_confusion

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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