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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

Q

My Drive was working fine yesterday but now it’s gone!

A

There are a number of reasons that a drive may not mount correctly. For instance, the disk may have been shut down improperly or may have suffered hardware failure.

Please Use the following steps to troubleshoot the problem:

  1. Shut down your system and turn off power to all devices.
  2. Disconnect all external devices 
  3. If possible, use the original cable provided with your MicroNet device or a known good cable to connect the drive directly to the port on your computer.
  4. Turn on the drive. If you do not hear and feel the drive spin up when you connect the power, the drive may need to be replaced. Please open a trouble ticket here: http://www.fantomdrives.com/helpdesk
  5. Turn on your computer.
  6. If the drive appears on the desktop (Mac) or in My Computer (Windows), perform any functionality tests you wish to perform. If not, and you have verified that the port on your computer and the drive’s data cable are working, please open a trouble ticket here: http://www.fantomdrives.com/helpdesk

 

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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