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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

Q

My Drive was working fine yesterday but now it’s gone!

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

A

 

The majority of single disk models sold since 2008 (Including all GForce and Greendrive branded models) require a single voltage, barrel-type connector power adapters rated at 12V >1.25A. The power adapter for these models can be found and purchased here: http://store.micronet.com/PA-314-KIT.aspx
 
For all other models, please consult our power supply section of our online store here:
http://store.micronet.com/adapters.aspx
 
The linked website has all of the power adapters we've ever used.  It can be quite daunting at first, but it is actually quite easy to determine which adapter will work for your drive.  All of our adapters meet the same basic power requirements, but each has a different plug configuration.  Compare the photos by clicking on the "buy direct" link, if the pictured adapter has a plug configuration that matches your drive then it will work for you.
 
There is only one exception to this rule.  For any product whose model number begins with MDE (that is, the Megadisk eSATA/USB hard disk) there is only one valid adapter model number, PA-308-MDE.  Please note that the PA-308-MDE model will work with any other drive with a matching plug configuration.
Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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