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Q

My disk is nowhere near as fast as the speed claimed on the box! What gives?

A

The marketing materials describing transfer rates refer to the speed of the bus, not the disk itself. The following are the nominal transfer rates of each bus:

  • eSATA (first generation): 150 MB/S
  • eSATA 2: 300 MB/S
  • eSATA 3: 600 MB/S
  • USB 2.0: 480 mbit/S
  • USB 3.0: 5 gbit/S

The bus transfer rates determine the limitation of the bus speed, not how fast your computer, memory, other disk, etc. A single disk mechanism can only reach about ~90MB/S sustained throughput regardless of bus- the nominal bus speed only determines burst rate, which is the initial momentary transfer. All other factors inbetween can only serve to slow down the transfers further. 

Q

My Drive was working fine yesterday but now it’s gone!

Q

My Fantom Drives disk feels hot to the touch. Is that normal?

Q

My MicroNet / Fantom Drives device won’t power up.

Q

The MicroNet device reports disk capacity that is only 93% of the stated size. (i.e., my 1.0 TB hard disk is showing up in Windows as 931 GB) Where is the missing capacity?

Q

What do I do when files are missing or corrupted?

Q

What happens if I have a power failure? Is there anything I have to do to restore my Fantom Drive?

Q

What is a Security Lock Slot for?

Q

What is the power supply that came with my product? Where can I get a replacement?

Q

What is the rating for the power supply for my Fantom Drives disk? Where can I buy a replacement?

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