What is Fantom Drives Return Policy?
Fantom Drives accepts returns of purchased items within 30 days of the date of shipment. If your product arrives defective or has become defective within 30 days of shipment, we will gladly exchange the product for you for no extra charge.
If you have purchased a Fantom Drives outside of www.fantomdrives.com, please contact your point of purchase.
All returns must be in as-new condition, in its original packaging with all included manuals, accessories, and original products. If any material is missing from the original shipment, Fantom Drives reserves the right to issue a partial refund based on the cost of the missing accessory or unit.
If returning for a refund, please note that it can take up to 10 business days to receive your refund back into your original method of purchase. Our RMA department will receive and inspect your package. If the product is deemed not damaged or defective as per claim, you will be charged for the prepaid shipping label provided by Fantom Drives (Original order value minus the prepaid shipping label cost). If the product was intentionally damaged or damaged from user mishandling, Fantom Drives will contact you to coordinate with you in sending back the merchandise to you as no refund will be authorized. Please do not intentionally damage the products.
Do I have to pay for shipping the product back?
No, Fantom Drives will send a prepaid label to you to return any defective or damaged products during shipment. You must receive a Return Merchandise Authorization (RMA) number from one of our support team. An assigned RMA number is valid for 10 days only and will expire after the 11th day. You must ship the product back within this time frame. If the product is received outside this window plus in-transit days, the returned product will be refused.
Yes, Fantom Drives will not provide a prepaid label to you if you are returning merchandise for any reason other than defective or damaged during transit.
What is the package refusal policy?
If an order is either refused or cannot be delivered by the carrier and the package is returned to Fantom Drives, Fantom Drives will credit for the product cost and tax minus the shipping and handling fees. If your order had free shipping included, you will still be refunded the product cost and tax minus the shipping cost that Fantom Drives has paid.
How do I request a return / RMA number?
To return a product, you will have to ask one of our customer support staff for return instructions. You will be given an RMA number if your return request is approved. To talk to a Fantom Drives customer support staff member, please open a ticket or chat, or call 1-800-800-DISK Monday through Friday 8:30AM to 3:30PM PST.
How do I cancel my order?
Your order usually is processed the same or the next business day. If you would like to cancel your order, we request you contact us immediately. In the even that the order is already shipped, you will have to receive the product and send it back to us or pay a fee to the carrier to divert the package back to us.
When will I see money back in my account?
After our RMA department has processed and inspected your return, you will be credited back the amount (minus fees if applicable) back into your original purchase method. Please allow 7-10 business days after we have received your package for your refund to have fully processed (this includes the days your bank takes to show the refund). If you do not see your refund back into your account after 10 business days of our RMA department receiving your return, please respond to your original support ticket or contact us.
How to request a Return
- Please fill out the form. For Question field, please include a brief description of your problem.
- On Details field, include your Model Number, Serial Number located on the unit. Include the order number if purchased from FantomDrives.com. If you have purchased your Fantom Drive from another website or location, please contact your point of purchase.
- Support Type should be marked as General
Our customer support department will contact you on how to proceed.